Ensuring that all the children who attend Urban Outdoors projects are always safe and well cared for by qualified staff attentive to their needs even in unlikely or emergency situations is very important to us. We have developed the following policies to ensure that both Staff and Parents know what what our procedures are. All our policies are covered in our in-house training with staff and are dynamically reviewed and updated throughout the year. Please click on the links below to read and download the policies.
Working with children in the outdoors safely involves a deep awareness of potential risks, as well as a strict process for all activities. We carry out regular generic risk assessments as well as a dynamic risk assessment at the beginning of each day and each activity. Our latest generic risk assessment is below. Please click on the link to read and download the document.
Public Liability Insurance
Urban Outdoors has a £5m ‘Forest School’ Public Liability + £5m Product LiabilityInsurance from Birnbeck Insurance. Our insurance policy is available to view and download below.
Our refund policy lasts until you commence the course with us. Once a course has started, we can’t offer you a full refund or exchange.
In the unlikely event that a course cannot run due to lack of numbers or other circumstances outside our control, we will offer a full refund within 30 days. We will do a reverse credit to the account which was used to make the purchase.
In certain circumstances such as where Urban Outdoors have cancelled a session due to extreme weather events we may organise a re-run of the session or offer you a credit note.
Your credit note will be sent you via email.
Contact us at firstname.lastname@example.org for questions related to refunds and returns.