Policies
Ensuring that all the children who attend Urban Outdoors projects are always safe and well cared for by qualified staff attentive to their needs even in unlikely or emergency situations is very important to us. We have developed the following policies to ensure that both Staff and Parents know what what our procedures are. All our policies are covered in our in-house training with staff and are dynamically reviewed and updated throughout the year. Please click on the links below to read and download the policies.
Risk Assessments
Working with children in the outdoors safely involves a deep awareness of potential risks, as well as a strict process for all activities. We carry out regular generic risk assessments as well as a dynamic risk assessment at the beginning of each day and each activity. Our latest generic risk assessment is below. Please click on the link to read and download the document.
Public Liability Insurance
Urban Outdoors has a £5m ‘Forest School’ Public Liability + £5m Product LiabilityInsurance from Birnbeck Insurance. Our insurance policy is available to view and download below.
Anti Bullying Policy
We want to give each child a consistently high standard of care. Each child is undoubtedly unique and our aim is to honor and respect the whole child and to help him or her to develop self-worth, emotional intelligence, natural curiosity and self actualisation.
We believe that children and adults flourish best in an environment where one is listened to and respected so one can develop in confidence, self-esteem, self-awareness and self-realisation. As facilitators we will provide an excellent role model and strive to avoid perceived or intended hurt, pain, suffering or humiliation – by one child/adult (or group) to another.
Bullying may include; physical violence and threats as well as verbal assaults and taunts, or deliberately intending to destroy, remove or damage the personal property or creation of another.
We believe that all children have the right to learn in a safe, secure and stimulating environment. Childhood should be a time of happiness, growth and development and should always be free of fear.
Bullying has a detrimental effect on bully and victim alike and is always taken seriously and dealt with appropriately. It is not an inevitable part of growing up and does not have to be tolerated
Our policy is available to view and download below.
Refunds
Our refund policy lasts until you commence the course with us. Once a course has started, we can’t offer you a full refund or exchange. In the unlikely event that a course cannot run due to lack of numbers or other circumstances outside our control, we will offer a full refund within 30 days. We will do a reverse credit to the account which was used to make the purchase.
In certain circumstances such as where Urban Outdoors have cancelled a session due to extreme weather events we may organise a re-run of the session or offer you a credit note.
Credit Notes
Your credit note will be sent you via email.
Contact us at info@urbanoutdoorslondon.co.uk for questions related to refunds and returns.